Points not updating
Points not updating
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Has anyone else noticed their points are not updating immediately?
I've made quite a few comments on line and haven't received a single point.
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Yes Electra1 I haven't had my Birthday Points added at all neither has Amazeballs seems many people here haven't been getting their Points.
My points are updating as soon as I comment.
No one gets their birthday points Margi59 you have to hound BH for them. I would be surprised if many members automatically received them.
That is such a shame Lisa359 that Beauty Heaven doesn't update members Birthday Points automatically, like Priceline does with its Sister Club.
Will keep at them regarding the points. Thanks for the advice much appreciated.
The Birthday Bonus used to go through automatically every year, but with the site changes a few years ago, we still see glitches. Such as that mysterious U next to your avatar on the top right of the page.
Well this explains everything! I've been sitting here thinking do i need to email them about my birthday points because I haven't received them? I've had other issues such as not receiving any points for posting in forums/creating new forum posts. I know it's capped but i have never gotten any. I've emailed about that and received no response so it's probably not worth emailing about the birthday point issue either.
They should take it off the list of points received if they don't give it out any more.
We are still supposed to get birthday points as far as I know. Try contacting Ruby through this thread
https://www.beautyheaven.com.au/forums/talkback/new-community-manager?page=3#comments
Ohh thank you so much :) I’ll try contacting her.
My comments points come through straight away too, have to wait for reviews. I've only now remembered that there are Birthday points at all! I don't think I've been getting them for a while now... :(
I haven't had any issues with my comment points loading only the bonus points for reviews I had heaps of issues with, and I've also been lucky enough to get my bonus birthday points, I think they get done at the very end of the month or early the next from memory not on your actual birthday.
Just noticed your comment ThisIsMe. Glad to read that I'm not only the one who has had issues with not receiving bonus points for reviews :). However, as Beauty Heaven has been so generous with me in regard to my May Beautorium 2019 Order where I didn't receive the correct product, I am more than willing to let the few bonus points that I didn't receive for 3 of my reviews in 2018/2019 slide.
As far as I am concerned, becoming a Member of Beauty Heaven and its Trial Team is one of the best things to happen to me. I still cherish and use a few of the Trial Products that were sent to me. Though 2019 has been a slow year for me in respect to trialing products, I'm hoping that 2020 will end up being far better. I can't wait to receive my 1st Trial Invitation for 2020 !!!
I just did about ten reviews and received no points for them. I have no idea what is going on.
Hi Tasha Salad You wont get the points for reviews straight away. Your reviews will have to be approved and sometimes that can take a little while. It just depends how busy the BH girls are. Dont worry im sure you will hear something in a couple of weeks or so. :D
Tasha Salad, if you scroll down the page for each product that you reviewed, you should see a note which says: "Your review is currently pending." If you have not already done so, you might find that your reviews went through and they're waiting for BH to publish them.
Oh! Great, thanks so much for the info x
Wow you are lucky . My birthday was back in August and I never recieved mine, I never got them added after sending an email and I've been told I should try again but I hav'nt bothered.
Yeah this year was good I think last year I had to ask LOL. I would def. follow up. Rewards room is coming up soon don't forget that 100 points could make a big difference! I would ask again LOL
Email Jess directly rather than using the online email us form—that has never given me any joy, I suspect the form is glitchy.
But Jess, Community Manager, is brilliant. If you logged in within 4 weeks of your birthday she can see and will apply the points. She did this for me yesterday, literally the day I emailed her.
I was also able to point out (pardon the pun) specific instances where I received bonus points but not my normal review points, or the other way around and she added points to cover those too.
She’s jessica(at)beautyheaven(dot)com(dot)au
Got up to Gold Status not through Birthday Points just from points gathered being on the BH website will still try and get the Birthday Points added one day.
Just starting to explore bh but dont see any problem.
Welcome Zmijka86 to the Beauty Heaven website glad that you are having no problems at all.
Hi, Zmijka86!
I don’t think I’ve ever received birthday points in the whole time I’ve been a member, if only I had known. Thanks for sharing this so I know now though, my birthday is next month so I will keep an eye out.
What's the date, CaitMay? Look out for a cake on the birthday thread.
13th of November, thanks Misfortune ☺️☺️
OK, keep an eye on the birthday thread on your birthday, CaitMay!
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